Multitasking v/s Task Switching
Multitasking is assumed to be helpful, but we intuit the opposite to be true This is because multitasking is fundamentally undermined what we are trying to do. Multitasking isn’t possible. People don’t, computers do switching back and forth
multitasking has to do with the number of tasks you can do. Our cognitive abilities permit us to perform only one task at a time, so we must switch between tasks while using computers, and we become unproductive in the time it takes to do so. The human brain does not seem to be able to be able to jump from context to context. Output suffers, and stress is increased.
It’s not as if task switching has never been tried before. Task switching when managing multiple information sources presents a new challenge. The continued influx of emails, chats, records, phone calls, papers has put new stresses on memory. When you need to remember specifics while moving between topics, you have to use your head to practise mental gymnastics. How do you manage to maintain your train of thought while task switching?
Multitasking is making it difficult for you to succeed
When using a productivity tool, it can be difficult to switch to the “off” state.
According to new applications under the name ‘place talk,’ new productivity tools have emerged that promise to improve employee efficiency and make it more enjoyable! If only it were that easy.
The aim of these tools was to replace the need for email with the capability of connecting people at work, and for workers to communicate with each other. This has obviously been quite popular. Following that, the logical conclusion, they started tying several different structures together. They wanted to give an information platform for finding something related to the company’s work in one place. Sadly, these well-meaning technologies came about to have the opposite impact. instead of shortening it, they made it more complicated and impede on performance The user was not provided with sufficient reference or background, and was thus forced to assign meaning to all the task’s information when they received it.
More recently, it set out to make the widely used web apps more accessible by unifying them allocating them under a single username. Still, however, each application functions on its own. Trying anything new is difficult. Even each application on its own is equipped with its own island of data. It doesnThere is no evidence to support a single storey. The user must keep tabs open relationships, regardless of what applications might be engaged in working on the same topic.
A real-time app for understanding threads and task flows
What if an application leveraged the full capability of various workplace communication media to improve overall productivity? It holds the user’s attention without taxing their brain. The notebook allows you to keep the meaning of the mission or subject intact. Anything important is found in threads. Procedural threads allow the user to dump the background without assistance.
Imagining a customer service agent having to provide service to many customers. Letters and phone calls from consumers would certainly be part of the dialogue. In order to speak to each client, she will also have to work with the other team members. CPR can be performed via a computer-to-person, person-to-to-person, or paper-to-to-person channel.
Missing the key: Take context
You should think of all your customer communications as belonging to one subject. jumping from one topic to another can be challenging for the talking head. It’s important that she can recall any contact she has ever had with customers, which includes email, talk, and phone calls. She must also tie these disparate sources of information together with her contact with her internal team. To mollify the issue, she can afford to open a few—one for chat, and one for email, and the others for various other features. This will spin out of control. Unfortunately, this is very popular.
Imagine an application that works through email, instant messaging, and phone calls. each customer contributes a new material to the discussion, a new subject for discussion begins This topic touches on all future issues and transactions with the consumer. To get the customer out of his car and into his office, the salesperson only needs to pick up the phone and dial a different keywords. An examination of the thread reveals the “the big picture.” Her answer is apt and fast. Our customers’ satisfaction goes up.
You can easily change topics with the move of a few keystrokes. And it hasn’t had to alter the basic representative process at all.
Tools and Strategies for getting things done
Even though we think we multitask, we know we’re still inefficient. switching back and forth Apps that were supposed to make our lives better and jobs more interesting ended up only making things more difficult and frustrating. Instead of helping us to concentrate on different things, they overwhelm our short-term memory and overload our cognitive load. these applications are short on ‘reasoning.’ context preservation is disabled when task switching The glue that binds the words together is the context.
Automation has reduced the context-preserving costs, but it has also allowed procedural context preservation as well. You can make topics into subfolders and save everything to save (emails, chats, documents that have been shared) as PDF, image… although still has to be accounted for in memory, it does take some of the burden off the task of remembering everything.
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